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Banking Job Seekers Looking For Kotak Mahindra Bank Career Opportunities In Noida Can Check Here Latest Kotak Mahindra Bank Jobs Opening Noida. The Kotak Mahindra Bank Careers Portal Is Open For Various Types Of Kotak Mahindra Bank CEC – Subject Matter Expert Jobs In Noida. Candidates Who Are Interested In Kotak Mahindra Bank Walk-in-interview Jobs In Noida Can Submit Their Resumes For Kotak Mahindra Bank Vacancy In Noida 2022.
Kotak Mahindra Bank Jobs In Noida 2022 – For CEC – Subject Matter Expert Vacancy
Kotak Mahindra Private Bank Recruitment For Noida City: – Kotak Mahindra Bank Is Now Hiring CEC – Subject Matter Expert Jobs In Noida. Candidates Who Have Graduation Can Get Field Jobs In Noida From Kotak Mahindra Bank And Back-office Jobs From Kotak Mahindra Can Submit Their Application Form On The Official Website Of Kotak Mahindra Bank.
Banking Job Applicants Who Have A Graduation Qualification Can Apply Online Or Submit Their Resumes. These Job Opportunities In Noida From Kotak Mahindra Bank Are Based On Direct Walk-In An Interview At Noida Location. Jobs In Bank Kotak Mahindra Salary 2022 Is Around Rs.2,50,000/ Per year.
Brief Information For Kotak Mahindra Bank Jobs In Noida Recruitment 2022
| Organization Bank Name | Kotak Mahindra Bank Careers |
| Post Name | CEC – Subject Matter Expert |
| Total Vacancies | As per Requirement |
| Essential Qualification | Graduation |
| Posting Location | Bank Jobs in Noida |
| Apply Mode | Online |
| Salary | Rs.2,50,000/ Per year |
| Selection Process | Direct Walk-in Interview Bank Jobs |
Kotak Mahindra Bank Job Vacancy Description 2022
Job Role
Ø To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer’s satisfaction
Ø To identify and convert the opportunities for cross selling (banking product) on customer’s call
Ø Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
Ø Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
Ø Complete the logs specified by the process (End-of-day target)
Ø Adherence to Information Security norms & quality process norms.
Ø To be aware of and comply with any updates about the process
Ø Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
Subject Matter Expert (SME) will support Team Leader in improving and maintain performance as below
Ø Timely Processing of Requests in the CRM – Siebel
Ø helping officers with knowledge by conducting 1-1 sessions
Ø Graduate
Ø Preferably 1-2 years with 6 months which should to be in customer service role – Understanding of call center industry an advantage
Ø Excellent communication skills – Verbal & Written
Ø Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
Ø Flexible to get scattered 8 Week Offs in a month with 9hours shift
Ø Good listening skills and strong communication abilities.
Ø Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
Ø Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers