Website Cintra
Cintra Off Campus 2023:Cintra Is Currently Hiring for Associate Service Desk Analyst (Freshers) For Across India Location. Imagine you’re at the front of new ideas, like a captain on a special journey with Cintra Off Campus 2023 Recruitment Drive. The way to an awesome career starts here, and the key to opening the door is easy to find. Just look at the bottom of this page for a special link that connects your dreams to jobs at Cintra.
Keep exploring to learn more about Cintra Jobs In Across India. In the parts that come next, you’ll find lots of helpful info. To simplify the process of the job, we provide a link to request Cintra Careers/ Cintra Jobs near me at the end of this page. Your journey to an amazing career story begins now, and every step gets you closer to something incredible.
Cintra Off Campus 2023 Drive Overview
| Company Name | Cintra |
| Job Role | Associate Service Desk Analyst (Freshers) |
| Job Type | Full Time |
| Qualifications | Graduate |
| Location | Across India |
Cintra Careers 2023 – Job Description
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What Will You Be Doing?
- 24×7 Level 1 IT Service Desk support
- Managing the central mailbox and addressing the user queries
- Track the incidents to conclusion in line with SLAs and quality standards.
- Helpdesk (Ticket Logging, dispatching & email support)
- Liaison & co-ordinate with Level 1 support and escalate the issue to L2 on time
- Ultimate responsibility for ownership of all customers incidents or logged service requests
- Sending daily reports – Logged, Resolved, Open tickets [Pending with L2]
- Provide Incident, query and service request management and monitoring (incl. escalation)
- Report on known outage and service impacts
- Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively
What About You?
- Experience in using helpdesk ticketing system (JIRA, ServiceNow, Remedy etc.)
- Good knowledge of ITIL based Incident/Change/Problem management
- High level written and verbal communication skills (English)
- Ability to troubleshoot issues quickly and find solutions to solving them
- Great knowledge of IT processes and willingness to constantly update knowledge
- Ability to multi-task, working on more than one issue simultaneously
- Must be flexible to work in rotating shifts and be part of a rostered-on call team during weekends
- Intermediate Excel skills for reporting (for e.g., VLOOKUP, Pivot, Index, Match)
- Strong customer service skills with a passion to exceed customer expectations.
- Knowledge of ITIL v3, ideally with an ITIL certification.
Great To Have:
- Previous Experience/ Familiarity with Service Management/Incident management tools (JIRA service management, ServiceNow, Remedy etc.)
- Experience/Knowledge of Oracle and Cloud technologies desired.
- Basic excel operations knowledge – ( Vlookup, index match, pivot tables ) is preferred
Qualifications and Certifications:
- Education: BE or B.Tech or any other related professional degree preferred.
To apply for this job please visit www.cintra.com.